VP Operations

An executive with experience in franchise management, brand development, and operational leadership across multiple sectors, including fast-casual dining, quick-service restaurants, and dessert franchises.

Financial and Back Office Expertise: With a deep understanding of financial management and strategic planning, this leader has successfully navigated complex business scenarios, including acquisitions, turnarounds, and growth strategies. Their ability to drive profitability and manage financial operations sets them apart as a strategic thinker and doer.

Operational Experience: Their operational expertise spans across multiple sectors, with a particular focus on quick service and fast-casual dining. They have a track record of improving operational efficiencies, reducing costs, and enhancing the customer experience through innovative practices and strategic foresight.

Leadership and Management Experience: This leader is known for their empathetic yet results-driven management style. They have successfully led teams through challenging transitions, fostering a culture of collaboration and continuous improvement. Their ability to mentor and develop talent has consistently resulted in high-performing teams that deliver exceptional results.

Special Skills: In addition to their core competencies, they bring unique skills in marketing and brand transformation. Their experience in digital and social media marketing has been instrumental in driving brand engagement and loyalty, making them a versatile leader capable of adapting to the ever-changing market landscape.

Passion for the Industry: Passionate about making a difference, they are committed to supporting social impact initiatives, particularly those focused on neurodivergent individuals. Their dedication to both innovation and social responsibility highlights their role as a forward-thinking leader in the industry.

Key Achievements:

• Brand Revitalization: Led the acquisition and successful relaunch of a 25-unit fast-casual franchise, increasing comparable sales by 30% within six months through innovative marketing strategies and brand repositioning.

• Franchise Expansion: Spearheaded the opening of multiple new franchise locations across the United States, Canada, and Mexico, including the creation of a comprehensive franchising infrastructure that streamlined operations and reduced construction timelines by up to six weeks.

• Operational Efficiency: Developed and implemented standardized FF&E (Furniture, Fixtures, and Equipment) packages, reducing store opening costs by $30,000 and significantly shortening build-out times.

• Digital Marketing Leadership: Directed digital and social media marketing initiatives that increased brand reach and frequency in new and emerging markets, enhancing customer engagement and brand loyalty.

• Strategic Partnerships: Negotiated and secured high-profile partnerships, including a non-traditional growth channel in a D1 college campus and a key franchise location within a major international airport.

• Philanthropic Leadership: Founded and led organizations dedicated to creating job opportunities for neurodivergent individuals, demonstrating a strong commitment to social impact and community engagement.