Overview:

An accomplished operations leader with over a decade of experience in managing and optimizing multi-unit food service operations. This candidate is known for their ability to drive financial efficiency, streamline operations, and lead teams to success. With a deep passion for the hospitality industry, they have consistently delivered exceptional results, making them a valuable asset to any organization.

Expertise:

• Financial Acumen: Proven track record in budget management, cost control, and financial forecasting, ensuring profitability and sustainable growth.

• Operational Excellence: Expertise in creating and implementing efficient operational frameworks across multiple locations, improving productivity and reducing costs.

• Leadership and Team Building: Strong leader with a coaching mindset, dedicated to mentoring and developing high-performing teams.

• Innovation in Menu Development: Skilled in designing menus that align with market trends while maintaining high standards of quality.

• Client Relations: Exceptional ability to build and maintain strong relationships with stakeholders, leading to improved collaboration and operational outcomes.

Financial Experience Highlight:

This candidate has demonstrated exceptional skills in budgeting, cost control, and financial efficiency. By implementing strategic labor allocation and procurement strategies, they successfully reduced overtime costs by 14.4% and improved food cost margins significantly across multiple locations. Their experience with financial software tools and real-time cost management ensures that they are always one step ahead in maintaining financial health and profitability.

Operational Experience Summary:

The candidate has managed operations across multiple locations, overseeing teams ranging from small, tight-knit groups to larger, more complex units. They have been responsible for day-to-day operations, menu planning, procurement, and maintaining high standards of cleanliness and safety. Their ability to innovate, such as developing menu items for high-altitude dining, highlights their adaptability and forward-thinking approach to operational management.

Industry Passion and Adaptability:

Driven by a deep passion for the hospitality industry, this candidate stays engaged with the latest trends and innovations, applying them to enhance operations and customer experiences. Their diverse experience, from high-end catering to fast-casual dining, demonstrates their ability to adapt and thrive in various settings. This passion is evident in their commitment to continuous improvement and their willingness to take on new challenges in the industry.

Work History Overview

Senior Multi-Unit Operations Manager
Currently leading high-end catering and concierge services for VIP clients. Successfully implemented strategies that enhanced productivity, reduced costs, and maintained exceptional service standards, earning multiple commendations.

Head Chef & Operations Manager
Led operations at a boutique seafood business, optimizing labor and increasing revenue through strategic partnerships with third-party services. Focused on brand promotion and team development, achieving high retention rates and operational efficiency.

Executive Chef
Managed a high-volume restaurant and event venue, overseeing menu innovation, compliance with health standards, and cross-functional team leadership. Demonstrated a strong ability to drive operational efficiency while enhancing the customer experience.

General Manager
Launched and managed a fast-casual restaurant, achieving significant sales growth and maintaining strict cost controls. Provided leadership across multiple locations, especially during challenging times, and successfully implemented new operational systems.

Operations Manager & Sous Chef
Directed kitchen operations for a full-service catering company, managing all aspects of meal preparation and event execution. Built strong client relationships and led a team to consistently deliver high-quality service.