Candidate Overview:
This experienced General Manager is a seasoned leader in hospitality operations, with a proven ability to manage large-scale, multi-unit restaurants and hotels. They bring a deep understanding of financial control, operational efficiency, and team leadership, having successfully optimized budgets, driven business growth, and improved guest experiences in both unionized and non-unionized environments. With an adaptable approach and a passion for innovation, this candidate is ready to take on new challenges in the hospitality industry.

Financial Experience Highlight:
This General Manager has a robust background in financial management, from overseeing labor cost percentages and sales forecasting to implementing efficient inventory control systems. Skilled in using platforms like Optimum Control and SevenShifts, they have consistently ensured profitability while maintaining high service standards. In a previous role, they managed food costs and labor for a 200+ seat restaurant, ensuring all operations remained within budget despite challenging market conditions.

Leadership Experience & Philosophy:
"Empower your people, and they’ll empower your business" defines their leadership approach. Having led teams across multiple high-volume restaurants and hotel operations, this General Manager fosters a culture of trust and development. With a hands-on leadership style, they mentor their teams, ensuring that every member is ready to step into higher roles. Their experience includes managing both unionized workforces and developing talent pipelines that create lasting impact.

Operational Experience Summary:
With experience managing operations across several units, each handling hundreds of guests per day, this General Manager has led large teams of up to 60 employees. Their responsibilities have included staff recruitment, training, labor scheduling, and project management. A standout achievement was successfully opening a 200-seat restaurant within a 90-day timeframe, including overseeing the build-out, hiring, and training, while navigating a competitive labor market.

Problem Solving:
This candidate excels in addressing both day-to-day operational issues and unexpected crises. Whether navigating labor disputes in a unionized environment or overcoming staffing challenges during restaurant launches, they take a strategic approach to problem-solving. By anticipating potential issues and fostering open communication with their team, they ensure swift and effective resolutions.

Industry Passion, Commitment, and Initiative:
With a deep-rooted passion for the hospitality industry, this General Manager is committed to providing exceptional guest experiences and fostering innovation. Their career spans multiple continents, with significant expertise in both casual dining and luxury hotel environments. They stay current with industry trends, actively seeking ways to improve service offerings, enhance operations, and drive business growth.

Work History:

• General Manager – Multi-unit hospitality operations, British Columbia

• Operating Partner – Large-scale casual dining, Alberta

• Bar Manager – High-volume casual dining, Alberta

• Restaurant General Manager – Global dining chain, Dubai

• Assistant Restaurant Manager – Upscale hotels and restaurants, UK and India